Return Policies

Heels.com partners with retailers globally and doesn’t hold inventory directly, each retailer sets its own return policies. These policies vary depending on the product, the retailer’s location, and the delivery destination.

To view specific return details, visit the retailer’s website and consult their customer care section.

How do I initiate a return?
To start a return, check for instructions in your package, or visit the retailer’s website and follow their outlined steps.

Who pays for return shipping?
Return shipping costs depend on the retailer’s policy. Some retailers may cover these fees, while others might ask you to handle return shipping. Review the retailer’s return policy for detailed information.

What if I miss the return window?
If the return window has passed, options may be limited. However, you can contact the retailer to see if exceptions are available, such as a partial refund or store credit.

How long does the refund process take?
Refund times vary by retailer. Generally, refunds are issued within a few business days once the return is received and processed. You will be notified once your refund is complete.

For additional support with a return or refund after contacting the retailer, reach out to Heels.com Customer Care at hello@heels.com.