Shipping Policies

At Heels.com, shipping is managed by the trusted retailers who supply each item, ensuring a seamless delivery experience straight from their store to your door.

How can I find detailed shipping information?
On each product page at Heels.com, simply click on “Shipping and Returns” to view specific shipping details for that item, including options and timelines.

Can I check if a product ships to my country?
Yes, international shipping availability depends on the retailer’s policy. Use the delivery country selector on Heels.com to see which items are eligible for shipment to your location.

What is the estimated delivery time?
Delivery times vary depending on the retailer, the selected shipping method, and the destination. Please refer to the retailer’s shipping details for specific delivery estimates.

How do I track my order?
Once your item ships, the retailer will send a tracking number, allowing you to follow the progress of your order through the courier’s website.

Will I be charged any additional fees?
Depending on your country’s import regulations, you may incur extra fees, such as customs duties, taxes, or import charges. These fees are beyond Heels.com’s control and are the buyer’s responsibility. Learn more in our section on Duties & Taxes.

Can I return my purchase?
Return policies differ among retailers. For more details, please visit our Return Policy page.

> Have questions about shipping? Reach out to our Customer Care team at hello@heels.com.