Terms & Conditions
Welcome to Heels.com! This website is owned by ALDO U.S INC. (“ALDO”), 905 Hodge Street, Montreal, Quebec, H4N 2B3, Canada and its affiliates (hereinafter “Aldo”, “we”, “us” or “our”) and is operated for your personal non-commercial use and information (“Site” or “Heels.com”).
Your use of this website is subject to the following terms (“Terms”) and all applicable laws. By accessing and browsing this website, you accept, without limitation or qualification, these terms. If you do not agree with any of the terms, please do not use this website.
- Site Contents
All materials on this Site, including, but not limited to, logos, trademarks, graphics, photographs, images, pictures, video files, drawings, texts, sounds, software and other information, as well as their arrangement on the Site (collectively, the “Site Contents”) , are and remain owned by Aldo, our affiliates, licensors, and/or our third party providers or Heels.com Partners, as applicable, and are protected by applicable copyright, moral rights, database rights, trade mark and other laws relating to intellectual property. Except as expressly permitted under these Terms, the Site Contents may not be copied, displayed, distributed, licensed, modified, published, reposted, reproduced, reused, sold, transmitted, used to create a derivative work, or otherwise used for public or commercial purposes without our express written consent. Access to and use of the Site is solely for your personal noncommercial use and information. No right, title, or interest in any of the Site Contents is transferred to you as a result of any downloading, copying, printing, or use of the Site. All such rights are reserved.
2. Basic Terms
You may use the Site only if you are at least 13 years of age. We do not knowingly market products for purchase by children. You may only use Heels.com if you are legally capable of forming a binding contract with Heels.com (or if you are under 18 years old, but over 13 years old, with the consent and involvement of a parent or guardian) and are able to abide by and comply with these Terms, and are not a person barred from accessing the Site under the laws of the United States, or any other applicable jurisdiction. You may use the Site only in compliance with these Terms and all applicable local, state, national, and international laws, rules, and regulations.
3. Buying on a Heels.com Partner website
Heels.com is an online intermediary which partners with some of the world’s best-known brands to give you a wide array of fashion items to buy.
When you select a particular product that you wish to buy, you will be taken directly to the third party Heels.com merchant (the ” Heels.com Partner“) website and asked to provide further personal details, which are likely to include your billing and delivery address, and payment card details. The personal details you enter on these Heels.com Partner websites will be collected, stored, and processed in accordance with the terms and conditions and privacy policy of these websites. You must read and accept the terms and conditions and privacy and cookie policies of the Heels.com Partner website before purchasing your items from them. HEELS.COM IS NOT RESPONSIBLE FOR THE TERMS AND CONDITIONS, PRIVACY POLICIES OF AND/OR PRACTICES ON OTHER SITES. The Heels.com Partners are responsible for all issues related to products and services offered on their websites, including issues arising from processing your transactions on the Heels.com Partner websites.
PRIVACY NOTE: Since Heels.com does not collect any information that identifies you as a person when you browse the Site, we cannot share your personal information when you are transferred to a Heels.com Partner as a result of you clicking on a product image.
We will receive a commission based on sales made on Heels.com Partner site generated by a referral from Heels.com, but we will not know who the buyer is.
In addition, Site does not contain marketing pixels or cookies, which prevents any consumer targeting and retargeting marketing practices from Heels.com.
4. Customer Support for Products bought through Heels.com Partners website
PLEASE NOTE THAT HEELS.COM DOES NOT HOLD ANY INVENTORY, AND ITEMS ARE SHIPPED DIRECTLY TO YOU BY THE HEELS.COM PARTNERS. Therefore, the Heels.com Partners’ shipping, returns and refund policies will apply to your order, and you should contact the Heels.com Partner from whom you have bought the item directly in respect of any queries you have on the delivery, refund, exchange or return of the items you purchase.
When you buy a product on a Heels.com Partner website, the Heels.com Partner is the seller and merchant of record, and your sales contract is with the Heels.com Partner. Heels.com has no responsibility for the fulfilment of your order (including delivery delays, refunds, and returns) or any issues you encounter with the product.
5. Payments to Heels.com Partner Websites
If you are making a payment on one of our Heels.com Partner websites, payment can be made by any card accepted by the Heels.com Partner that delivers the product. You will be asked to enter your shipping, billing, and payment details to purchase the product from Heels.com Partner.
6. Accessing the Site
Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the Site without notice. We will not be liable if, for any reason, the Site is unavailable at any time or for any period. We reserve the right to modify, restrict access or terminate access to the Site at any time.
Sometimes, we may restrict access to some or all parts of our Site.
You are responsible for making all arrangements necessary for you to have access to the Site. You are also responsible for ensuring that all people who access the Site through your internet connection are aware of these Terms, and that they comply with them.
7. Heels.com Rights
All rights, title, and interest in and to the Site and the Site Contents including, but not limited to, all information, data, text, maps, graphics, the “look and feel”, logos, icons, trademarks, images, video clips, sound clips, editorial content, notices, data compilations, page layout, selection or arrangement of the contents of the Site, and the underlying code and software in the Site are and will remain the exclusive property of Heels.com and its licensors. The Site is protected by intellectual property rights, and other laws and treaties around the world. All such rights in the Site and Site Contents and related material are reserved.
Heels.com is a registered domain name of ALDO. Nothing in the Terms gives you a right to use theHeels.com domain names, and other distinctive brand features.
You may print off one copy, and may download extracts, of any page(s) from our Site for your personal reference and you may draw the attention of others within your organization to material posted on our Site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
You must not copy any part of the Site Contents, with a view to creating or compiling any form of collection, compilation, directory, or database unless we provide you with our prior express written consent to do so.
If you copy or download any part of the Site or Site Contents in breach of these Terms, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
8. Restrictions On Site Contents and Use of the Site
You shall not use the Site:
a) in any way that violates any local, national, or other laws or regulations or any order of a court in any relevant jurisdiction;
b) for any purpose that is not permitted by these Terms;
c) to access, tamper with, cause damage to, or use non-public areas of the Services, Heels.com computer systems, servers or equipment or the technical delivery systems of ALDO’s providers;
d) to penetrate any of the security measures relating to the Site, or to probe, scan, or test the vulnerability of any system, network, or breach or circumvent any security or authentication measures;
e) in any way that intentionally or unintentionally deceives, defrauds, or swindles any other user;
f) to introduce any malware, virus or other harmful software program that intentionally or unintentionally damages or interferes with the operation of the Services, including but not limited to cancelbots, denial of service attacks, time-bombs, worms, Trojan horses, viruses or any other maleficent software or hardware;
g) to gain unauthorized access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site;
h) to forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Site to send altered, deceptive, or false source-identifying information;
i) to scrape, crawl or spider or otherwise use the Site or any Site Contents for phishing, spamming, trolling or any unauthorized (commercial) purpose; or
j) in any way which would violate applicable US or international trade sanctions law.
Heels.com reserves the right to access, read, preserve, or disclose any information as it reasonably believes is necessary to: (i) satisfy any applicable law, regulation, legal process or governmental request; (ii) enforce the Terms, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or; (v) protect the rights, property or safety of Heels.com, its users and the public.
9. Retailer Partner Promotions terms and conditions (“Retailer Partner Promotion Terms”)
From time to time, Heels.com may permit customers using the Site to take part in competitions and promotions offered by Heels.com Partners (“Retailer Promotions”). RETAILER PROMOTIONS WILL BE SUBJECT TO ANY SPECIFIC TERMS AND CONDITIONS SET BY THE RETAILER PARTNER AND USUALLY AVAILABLE ON THE RETAILER PARTNER’S WEBSITE. You should ensure that you read the specific promotion terms and conditions on the Retailer Partner’s website. Heels.com receives promotional information from our Retailer Partners and takes reasonable steps to ensure that this information is accurate and up to date. Notwithstanding the foregoing, you should ensure that you read the applicable Retailer Promotion terms and conditions on the relevant Retailer Partner’s website for full details and to confirm the offer and end date.
10. Sanctions
Heels.com complies with all applicable US sanctions laws.
11. The Site is Available “as-is”
Your access to and use of the Site or any Site Contents is at your own risk. You understand and agree that the Site is provided to you on an “AS IS” and “AS AVAILABLE” basis.
Without limiting the foregoing, Heels.com AND ITS PARTNERS DISCLAIM TO THE MAXIMUM EXTENT PERMITTED BY LAW ANY WARRANTIES, REPRESENTATIONS (OTHER THAN FRAUDULENT MISREPRESENTATION), GUARANTEES OR CONDITIONS, WHETHER EXPRESS OR IMPLIED.
Heels.com makes no warranty and disclaims all responsibility and liability for the completeness, accuracy, availability, functionality, compatibility, freedom from defects, timeliness, security, performance, availability, or reliability of the Site or any content thereon. Heels.com will not be responsible or liable for any harm to your computer system, loss of data, or other harm that results from your access to or use of the Services, or any Site Contents. You also agree that Heels.com has no responsibility or liability for the deletion of, or the failure to store or to transmit, any Site Contents and other communications maintained by the Services. Heels.com makes no warranty that the Site will meet your requirements or be available on an uninterrupted, secure, or error-free basis. No advice or information, whether oral or written, obtained from Heels.com or through the Site will create any warranty not expressly made herein.
We do not provide any warranty or representation that the Site is free from infection by viruses or anything else that has contaminating or destructive properties. You use the Site at your own discretion and risk, and you will be solely responsible for any damage to your computer, mobile device or network that results from your use of the Services. We will not be liable to you for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any Site Contents posted on it, or on any website or application linked to it.
We are not liable to you for any inability to access the Site at any time, for any reason (including but not limited to any planned or unplanned downtime, or any outages on networks (including mobile networks) or when you are not in an area supported by mobile coverage).
12. Limitation Of Liability
THIS SECTION OF THE TERMS IS IMPORTANT AND YOU SHOULD READ IT CAREFULLY.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Heels.com AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY:
(i) LOSS OF PROFITS, SALES, OR CONTRACTS;
(ii) LOSS OF INCOME OR REVENUE;
(iii) LOSS OF BUSINESS OPPORTUNITY OR GOODWILL OR REPUTATION;
(iv) LOSS OR CORRUPTION OF DATA OR INFORMATION;
(v) LOSS OF ANTICIPATED SAVINGS;
(vi) WASTED MANAGEMENT OR OFFICE TIME; OR
(vii) ANY INDIRECT, INCIDENTIAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES,
ARISING FROM OR IN ANY WAY CONNECTED TO:
(i) YOUR ACCESS TO OR USE OF THE SITE;
(ii) YOUR DELAY IN USING, OR INABILITY TO ACCESS OR USE THE SITE;
(iii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES;
(iv) USE OF ANY CONTENT, INFORMATION, PRODUCTS OR SERVICES OBTAINED THROUGH THE SITE; OR
(vi) UNAUTHORISED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT,
WHETHER BASED ON WARRANTY, CONTRACT OR TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF LOSS OR DAMAGES.
NOTWITHSTANDING THE EXCLUSIONS SET OUT IN THESE TERMS, IF WE ARE FOUND TO BE LIABLE TO YOU, OUR TOTAL AGGREGATE LIABILITY TO YOU (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY IN STATUE OR OTHERWISE) FOR ALL AND ANY DAMAGES, LOSSES OR CAUSES OF ACTION ARISING, BY REASON OR IN CONNECTION WITH YOUR USE OF THE SITE , SHALL BE LIMITED TO $100.
NOTHING IN THESE TERMS SHALL AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER OR LIMIT OR EXCLUDE OUR LIABILITY FOR PERSONAL INJURY OR DEATH CAUSED BY OUR NEGLIGENCE OR FRAUDULENT MISREPRESENTATION OR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER LAW.
The laws of some countries do not allow some or all the limitations described above. If these laws apply to you, some or all the above limitations may not apply to you, and you might have additional rights.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.
13. Your Liability
THIS SECTION OF THE TERMS IS IMPORTANT AND YOU SHOULD READ IT CAREFULLY.
You are responsible, and assume liability, for usage of the Site. You agree not to hold us responsible for things other users may say or do through the Site.
YOU SHALL INDEMNIFY US AND KEEP US FULLY INDEMNIFIED ON DEMAND FROM AND AGAINST ALL LIABILITIES, COSTS, EXPENSES, DAMAGES AND LOSSES, LEGAL COSTS (CALCULATED ON A FULL INDEMNITY BASIS) AND ALL OTHER REASONABLE PROFESSIONAL COSTS (INCLUDING COSTS OF Defense OF CLAIMS, SUITS OR PROCEEDINGS BROUGHT BY THIRD PARTIES) AND EXPENSES SUFFERED OR INCURRED BY US ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE, THE CONTENT, YOUR BREACH OF THESE TERMS AND/OR AS A RESULT OF YOUR VIOLATION OF THESE TERMS AND/OR AS A RESULT OF YOUR VIOLATION OF ANY APPLICABLE LAWS OR REGULATIONS.
14. Termination
We reserve the unconditional right to suspend, withdraw, terminate, amend, or restrict access to some parts of the Site, or to the Site entirely, to you at any time immediately without notice for any reason, including (without limitation) in circumstances where;
(i) we have reasonable grounds to suspect unauthorized or fraudulent use of the Site;
(ii) we suspect, acting reasonably, that you have not complied with these Terms; or
(iii) we reasonably suspect a breach of confidentiality or infringement of our intellectual property rights by you or a third party;
and to the maximum extent permitted by the law, we expressly exclude all relevant conditions, warranties of any kind (either express or implied) and other terms which might otherwise be implied by statute, common law or the law of equity in relation to any liability that you may claim we owe to you in respect of such suspension, withdrawal or amendment.
On termination of these Terms (for whatever reason) all licenses and rights granted to you in relation to the Site shall immediately end.
15. Waiver And Severability
The failure of Heels.com to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions of these Terms will remain in full force and effect.
16. Governing Law and Forum
This Site is controlled and operated by ALDO from Montreal, Quebec, Canada. These Terms, the Site, any use of the Site shall be governed by the laws of the Province of Quebec and the laws of Canada applicable therein without reference to principles of conflict of laws, except in cases where the laws of the jurisdiction in which you reside requires that the laws of such jurisdiction to apply, in which case the laws of such jurisdiction shall apply. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
If a dispute arises between you and us, we strongly encourage you to first contact us directly to seek a resolution by email at hello@heels.com. The exclusive jurisdiction for any claim, action or dispute with ALDO or relating in any way to your use of the Site will be in the courts of the Province of Quebec unless required otherwise by applicable laws of your residence. It is the express wish of the parties that this Agreement and all related documents be drawn up in English.
17. Entire Agreement
These Terms are the entire and exclusive agreement between Heels.com and you regarding the Site.
You acknowledge that you have not, in agreeing to these Terms, relied on any representation, warranty, or undertaking not expressly incorporated in them.
If any provision of these Terms is found by a proper authority to be unenforceable or invalid, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole and in such event, such provision shall be changed and interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law or applicable court decisions.
Any failure by us to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy.
The Site is licensed personally to you, and you may not assign, license, sub-license or transfer any right or obligation of these Terms to any third party.
We may transfer any of our rights or obligations under these Terms to any third party but if we do so we will ensure that any company to whom we transfer our rights or obligations will continue to honor your rights under them.
This Agreement has been drawn up in the English language. In case of discrepancies between the English text version of this Agreement and any translation, the English version shall prevail.
FAQ
Shipping & Returns Policies
As a marketplace affiliate, Heels.com collaborates with retailers worldwide and does not stock any inventory, nor do we handle shipping directly.
Return policies are set by each retailer individually. These policies can vary based on the item and the locations of both the retailer and the delivery destination.
The trusted retailer you purchase from will manage the shipping & returns services of your item(s). Please contact them directly. They will be able to handle all queries including but not limited to:
How do I know if a product can be shipped to my country? What is the estimated delivery time for my order? How can I track my order? Are there additional fees? Can I return my order? How do I initiate a return? Who pays for return shipping? What happens if I miss the return window? How long does the refund process take?
Contact us
Our team is here to help with any inquiry you might have. Please contact us via email at hello@heels.com